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Frequently Asked Questions

All our prices include engraving as detailed in the product descriptions. We are happy to offer assistance in helping you decide on the wording or logo's to ensure a professional finish. Please feel free to call our office and speak to one of our designers.

How should we send you our engraving requirements?

Badges - email us your logo, preferably in Illustrator or .EPS format.  A pdf or hi resolution jpg may also be usable but the definition may not be the best.   A couple of examples of names and titles is also useful.  We will send you at least two suggested layouts and you can accept one of these or suggest an alternative.  We will always send you a final version for approval.  Once this has been agreed, we just need a list of the names (and titles where needed)'

Glass Awards.  email us your logo in Illustrator or .EPS format.  A pdf or hi resolution jpg may also be usable but the definition may not be the best. We will also need the text you want on each of the awards and some detail about any formatting requirements. This can be in an email or Word document, but not in an Excel spreadsheet.  We will send you a pdf document showing the outline of the award with the text and logo for each of the awards you have ordered.  If you want any changes, we will send you a further set for approval.

Sports and Recognition Awards.  Typically these will be engraved on the metal plaques that come with the awards and will be just one or two lines of engraving.  We will normally engrave these in our standard format.  If you have any special requirement, please notify us when ordering 

How can I see what the artwork or text will look like you

We will always e-mail you a free artwork proof for your sign off before we proceed with the production process.

What happens if my order is damaged on arrival?

In the rare instance that your goods are damaged on arrival, please hold on to the packaging and call us immediately. We will do everything we can to fast track a replacement at no extra cost to you. We will arrange to collect the damaged item/s and packaging.

What should I do if there is a mistake on the engraving?

 In the rare instance that a mistake has been made on the engraving or artwork we will fix it immediately. We will send you a new proof for the correct artwork or engraving and fast track a replacement at no extra cost to you.

Terms and Conditions

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Privacy Policy

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"We had a wonderful concert on Wednesday and your beautiful trophy was much admired! Thank you once again for your fabulous customer service!"
Jean Ramsey, Head of Creative Arts, The Cooper School.
"Just to let you know that the trophies Crisp Design created for the Guardian Public Services Awards looked great - thank you. The ceremony was held last night and was a great success."
Gemma Brumage, Events Executive, The Guardian.
"We have received the badges - they are great! Thank you."
Linda Nazif, Highfield School.
"The badges are great - many thanks for your support for these"
Elisa Basnett, Headteacher, Brownsover Community School.
"Thanks for the photo ID badges which look great."
Dinah Gregory, Head Mistress, Hill View School.